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<projectpg project="Trouble Ticket System">

#<h3>Infodrom Trouble Ticket System</h3>

<center>
<img src=ticket.gif  alt="Infodrom Trouble Ticket System">
</center>

<p>This project covers the situation where n people work on m projects
and only parts of n work on the same projects.  Within a project
several jobs have to be done, jobs can be ordered several classes.
This system addresses this situation and helps people to maintain
their projects and tasks.

<p>For each task a ticket can be opened, if it is not being worked on it
will be nagged.  Communication with the ticket system is done via HTTP
so any web browser is fine to connect to it - while it is best viewed
with <a href="http://lynx.browser.org/">Lynx</a>.  Notification and
naging takes place via mail.

<p>Jobs are called tickets within this system.  Each job can be connected
with up to n staff members, where n is a per system defined value.
Each ticket is also subordinated one class.  Classes can be defined on
a per system basis, depending on the special needs of the users.
There are single tickets and children which have to be finished before
the main ticket can be closed.

<p>The system is database-oriented, it is entirely written in Perl
version 5.x.  The backend database can be any SQL database that one
can access via the Perl <a
href="http://www.arcana.co.uk/technologia/DBI/">DataBase
Interface</a>/DBD.  Currently only PostgreSQL, MySQL and mSQL as backend
databases are supported.

</projectpg>

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